Browse & Shop: Explore our collection and find what you love. Check the size chart for fit-specific items.

Add to Cart: Found your favorite? Just tap ‘Add to Cart’ to save it

Review & Checkout: Click the cart icon to view your picks, continue shopping, or proceed to checkout.

Sign In or Register: Log in or sign up if you're new.

Place Order: Confirm details, choose payment, and hit ‘Place Order’ to complete your purchase!

After placing your order, you’ll receive a confirmation email with all the details, including your order ID. Once your order has been shipped, our delivery partner will send you an update to keep you informed. From there, all you have to do is sit back, relax, and look forward to enjoying your amazing product

We work with reliable courier partners to ensure your orders are delivered directly to your doorstep within 5-12 business days, depending on your location. Each order is carefully packed and sealed to make sure your items reach you in pristine condition.

Please check your bank account to confirm if the amount has been debited. In case of a payment failure, debited amounts are typically reversed by banks within 10 business days.

For further assistance or any issues, feel free to email us at contact@montone.in or contact our helpline. We're here to help!

To check your order status, simply log in to your account by clicking the person icon next to the the heart (top right). Once logged in, go to "Orders" to view the status of your current order and order history.

After placing your order, you’ll receive a confirmation email with order details. Once shipped, you will be notified again.

In case of any delays or issues, we’ll notify you with updated shipping and delivery timelines.

Timeframe: Returns are accepted within 15 days of delivery for all orders.

Condition: Items must be in their original, unwashed condition with all tags attached.

Return Refusals: We reserve the right to decline returns if items appear used, washed, damaged, or spoiled (unless they arrived damaged).

Defective Products: If you've received a defective item, please email unboxing videos and Photos to the Website, and our Customer Experience Team will assist.

Timeframe: Exchanges are accepted within 15 days of delivery for orders placed outside sale periods.

Please Note: Exchanges are only accepted for the same item. We do not allow exchanges for a different product.

To initiate a return or exchange, please visit our website. Scroll down to the footer and click on "Initiate Return and Exchange." Then, enter your order number along with your email address or phone number to start the process. Or you can also initiate the process straight from your orders page

The process will be initiated only when the Customer Experience Team accepts your requests,  typically within 48 hours post the request raised from the customers end.

Reverse Pickup: Reverse pickups will be arranged only after confirmation from Customer Experience Team.

Packaging: Please ensure items are packaged as they were delivered to you

Refund will be initiated on your bank account regardless of COD or prepaid orders

Log in to your account on our website.

Go to your profile and click on “My Orders.”

Select the order you wish to return or exchange.

Click the “Return”/ "exchange" button and follow the prompts to complete the process.

Please Note: The process will be initiated only when the Customer Experience Team accepts your requests,  typically within 48 hours post the request raised from the customers end.

Once your returned item(s) is picked up by the delivery executive, it usually takes 2-3 business days for our team to review it and initiate a refund

Record an Unboxing Video:
Always record an unboxing video while opening the package. This is essential to validate the issue.

No Returns Without Video Proof:
Returns will not be accepted if an unboxing video highlighting the issue is not provided.

Initiate return within 24 Hours:
with a video of the unboxing

Once the item you’ve returned has been dispatched, you will receive comprehensive details, including a tracking information link, via Email. This link will allow you to conveniently track the status of your return or exchange in real time.

Once a return or exchange request has been initiated, we are unable to cancel it. This policy is in place to ensure the efficiency and accuracy of our return and exchange processes. We encourage you to carefully review your decision before initiating a return or exchange request to avoid any inconvenience.

We notify customers via email once the refund process begins. If you haven't received it yet, check your email for confirmation. Refunds typically take 7-10 business days after notification to reflect in your account. If delayed, reach out to us for assistance.

You can contact us through our quick chat system or email us at contact@monotone.in.

Please Note: Cancellations will only be possible if and till the order has not been dispatched from our warehouse. The refund for prepaid cancellation will also be sent to your bank account

No. These are one time charges and are non-refundable.

For prepaid orders, if our courier partners have done multiple attempts and are unable to deliver the product. In this case, the order is returned to us and we will issue a refund.